Order Help
Placing an Order
Placing an order with AdeptPowersports.com is easy. First find the items you'd like to purchase, then add the items to your shopping cart.
You can use our
search to find the items you need or browse parts
by category,
by brand or
by machine.
When you're ready to check out just follow the instructions onscreen to complete your order. There's no need to create an account before you begin shopping. Most aftermarket parts and apparel orders ship within 1-2 business days, though sometimes unexpected delays caused by a manufacturer can result in a delay (for more information please see Tracking Your Order below).
OEM parts orders may take a few extra days depending on manufacturer availability. The most up to date information available to us is shown on our website.
Ordering OEM Parts
AdeptPowersports.com sells OEM (original equipment) parts from Aprilia, BRP, Honda, Kawasaki, KTM, Kymco, Polaris, Suzuki and Yamaha parts.
OEM parts are the parts that were on the machine when it was purchased new from the manufacturer. We do not sell used parts, all OEM parts are brand new directly from the manufacturer.
To get started click on
OEM parts on our home page or on our navigation menu. Select a manufacturer, year, model and you will be presented with schematics of all available parts. You can search for parts by name or browse the diagrams to find the parts you need.
You can also search by entering a part number in the search box.
Payment Methods
We accept American Express, Discover, MasterCard, Visa credit and debit cards as well as PayPal.
If you would like to arrange a wire transfer or another alternative method of payment, please
contact our customer service.
Combining Orders / Adding Items to Your Order
Unfortunately orders cannot be combined and items cannot be added to an existing order. Since our system routes orders automatically, two orders from the same customer placed minutes apart may actually be routed to and filled by two different suppliers or warehouses.
We also cannot add parts into an existing order because AdeptPowersports.com does not store credit card data online for security purposes.
Please
contact our customer service for questions.
Sales Tax
Items sold on AdeptPowersports.com and shipped to California, Florida, Minnesota, Oklahoma, Wisconsin and Pennsylvania may be subject to tax (list of states subject to change). The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from according to the applicable laws and regulations.
Checking your order status
You can check your order status by clicking on the
Track Your Order link on top of any page on AdeptPowersports.com. You can use your order number plus email address or shipping zip code to look up the status of an order, or you can enter your email and password if you created one during checkout to log in. If you forgot your password, click on the
Forgot your password? link and your password will be emailed to you.
For OEM parts, please note the estimated ship time shown in your shopping cart before placing the order. Most orders ship in the originally stated time, however if there are any delays beyond our control, we will notify you as soon as possible (typically within a few hours of you placing the order).
Cancelling Your Order
If you need to cancel an order (or a part of an order), send an email to cs@adeptpowersports.com or call our customer service.
Please be sure to provide us with the order number. Orders for OEM parts may be cancelled with no restocking fee within 1 (one) hour of being placed. After one hour, cancelled orders for OEM special order parts may be subject to restocking fees of 20% of the merchandise value. Most non stocked OEM parts are special ordered from the manufacturer.
Orders for all other parts may be cancelled with no restocking fee provided the order hasn't already entered the shipping process!
Why does AdeptPowersports.com charge restocking fees on cancelled OEM part orders? Many OEM parts are special ordered from the manufacturer, and often returned to OEM manufacturer in case of cancellation. In doing so face two charges: the cost to return the item to the manufacturer and a restocking fee charged to us by the manufacturer.
AdeptPowersports.com will cover this return shipping expense but we pass on a portion of the restocking fee charged to us by the manufacturer.
Once your order is cancelled, you will receive an email confirming cancellation. If you do not receive this email, please follow up by calling our customer service or sending another email.
Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel.
We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
Pricing Information
While AdeptPowersports.com strives to provide accurate product and pricing information, pricing, typographical or other errors may occur.
In the event that an item is listed at an incorrect price or with incorrect information due to an error, AdeptPowersports.com shall have the right, at our sole discretion,
to refuse or cancel any orders placed for that item.
In the event that an item is mispriced, AdeptPowersports.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Prices and availability are subject to change without notice