Returns

30 Day No-Hassle Return Policy

For OEM Parts return policy please see OEM Parts Returns

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund (some exceptions apply, see Partial Refunds / Restocking Fees). All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same original condition.

If the return is a result of our error, we will even pay for return shipping. Just let us know and we will provide you with a prepaid shipping label.

In order to return an item you will need to do the following:

• To request a return visit our Online Returns Center.
  You can also send us a message to obtain an RMA number. Your return must be delivered back to us within 30 days from the day you receive your item.
  Please do not send anything back unless you have obtained a valid RMA number from us.
  
• Return the item in its original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
  
• Please write the RMA number on the return shipping label or the outer shipping box, never on the product's original packaging

Return Policy Details

Unless otherwise stated, you have 30 days from the day you receive your product to request a valid RMA through our Online Returns Center or by sending us a message, and for your return to be delivered to our warehouse. RMAs must be issued for the product being returned. Only one RMA is issued per return.

Upon our acceptance of the merchandise in new, unused condition in strict conformance with the basic criteria and basic returns policy, the purchase price, minus any applicable restocking fees, will be credited to the original payment method used for the original purchase. Original shipping charges are not refundable unless the return is due to our error.

Restocking Fees - There are no restocking fees on aftermarket parts and apparel returned new, in original packaging, with a valid RMA. The only brand exceptions are Alpinestars, ICON, Brembo, BST and Marchesini brand products, which carry a 20% restocking fee required by our suppliers. All OEM part returns carry a 20% restocking fee (see OEM Parts Returns).

Closeout Products - AdeptPowersports.com does not accept returns on items purchased on closeout. Closeout products are clearly marked as "Closeout" on the product detail pages.

Special Order Products - We cannot accept returns on Special Order products. Special Order products are clearly marked as "Special Order" on the product detail pages.

"Return to sender" packages - For packages that were delivered and subsequently "returned to sender", any return shipping costs charged to us by the freight carrier will be subtracted from your refund, and a restocking fee of up to 50% may be charged, or the return may be rejected.

Refused Deliveries - Refused delivery will be treated as a return. Any return shipping costs charged to us by the freight carrier will be subtracted from your refund as well as a restocking fee of up to 50%, or the return may be rejected. A restocking fee will be applied to all refused deliveries without exception. If you would like to return an item simply visit our Online Returns Center or send us a message to request an RMA number.

Please ship your return early enough for it to reach our warehouse within the 30-day window. Delivery times vary based on the shipper you select. Your return will be processed within 5-10 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.

The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center. Please make sure the return shipment is fully insured, as packages do get damaged and lost. We do not accept any liability on returned damaged merchandise. This does not apply to returns due to our error that are shipped on a prepaid label we provided.

Please note that all items will have to include all original packaging in good condition: free from scratches, blemishes, tears, dents, and markings - including writing of any kind. If AdeptPowersports.com receives your return without the original packaging, the item will be rejected. If the original packaging is damaged, we may reject the return or accept it with a restocking fee of up to 50% at our discretion.

OEM Parts Returns

OEM parts (e.g. parts manufactured by Aprilia, Arctic Cat, BMW, Can-Am, Ducati, GasGas, Honda, Husqvarna, Kawasaki, KTM, Kymco, Piaggio, Polaris, Sea-Doo, Suzuki, Triumph, Vespa, Victory, Yamaha or any part sold by an OEM manufacturer as an OEM part) are subject to a 20% restocking fee. OEM parts must be returned within 30 days from the day you receive them. You may return product(s) for a refund only if the sealed package containing the product(s) is unopened. Original shipping and handling charges are not refundable unless the return is due to our error.

Why does AdeptPowersports.com charge restocking fees on returned OEM parts? When you return an OEM part, we often have to return it to the manufacturer. In doing so we face two charges: the cost to return the item to the manufacturer and a restocking fee charged to us by the manufacturer. AdeptPowersports.com will cover this return shipping expense but we pass on a portion of the restocking fee charged to us by the manufacturer.

OEM parts orders cancelled within one hour of placing the order are refunded in full (please see our cancellation policy). Orders cancelled after one hour but before they ship are refunded to your original payment method, including the shipping & handling charges, minus a restocking fee of 20% of the merchandise value. OEM parts on backorder from the manufacturer can be cancelled at any time while they are still on backorder, with a full refund and no restocking fee.

Returns on OEM electrical parts: Like your local dealer, AdeptPowersports.com does not accept returns on OEM electrical parts. Any exception is at our sole discretion. Includes but not limited to: CDI Units, ECUs, rectifiers, relays, igniters, sensors, voltage regulators and stators.

Returns on OEM decals: Like your local dealer, AdeptPowersports.com is unable to accept returns on any OEM decals, decal kits or stickers. There are no exceptions to this policy. All OEM decals are non returnable.

Returns on OEM tools: AdeptPowersports.com is unable to accept returns on any OEM tools. There are no exceptions to this policy. All OEM tools are non returnable.

Other exclusions: OEM BMW painted parts are not returnable. Printed materials (owners manuals, repair manuals) are not returnable. KTM and Husqvarna parts marked as special order items on the product page are not returnable and cannot be cancelled once ordered.

Incorrect Items Received

Didn't receive exactly what you ordered? Don't worry we will gladly fix it! Keep in mind that manufacturers sometimes supersede a part with a compatible item that has a different part number - this is fairly common when ordering OEM parts for older machines. Sometimes parts are mislabeled by the manufacturer, or an error is made by AdeptPowersports.com or one of our suppliers in filling your order. In such cases, we will at your option either issue a complete refund to your original payment method or reship your order at no expense to you. We will also send you a shipping label to return the incorrect item. Please contact our customer service for help. If you received something you no longer need or ordered in error, please see our Return Policy.

If you ordered an incorrect part, don't worry, it happens to everyone. Just let us know and we will help you find the correct part.

Partial Refunds / Restocking Fees

If items are returned within 30 days from the day you receive them, in original packaging, brand new and unused, a full refund of the purchase price will be issued.

Exceptions:

• All OEM part returns are subject to a 20% restocking fee
• Alpinestars, ICON, Brembo, BST and Marchesini brand product returns are subject to a 20% restocking fee
• Any item that is not in its original condition, is damaged, or is missing components, for reasons not due to our error: we may reject your return or offer a partial refund at our discretion.
• Any unopened item in original condition that is returned more than 30 days after you received it: we may reject your return or offer a partial refund at our discretion.
• Any item returned without an RMA may be charged up to 50% restocking fee or be rejected. Refused packages will be charged a restocking fee of up to 50%, or be rejected.
• Any packages "returned to sender" after the order was delivered, may be charged up to 50% restocking fee, or be rejected completely. Any return shipping charge billed to AdeptPowersports.com will be subtracted from the refund.

Denied Returns

Below are some reasons we may deny a return.

• Returns without an RMA number
• Items returned more than 30 days after you received them
• Electrical OEM parts
• Returns without original packaging
• Used items that cannot be repackaged

Please note, in these circumstances, we may at our discretion reject the return, or accept it subtracting up to 50% restocking fee from your refund. Returns without original packaging will always be rejected. A rejected return is not eligible for a refund. If you would like a rejected item sent back to you, we will ship it back once you pay the return shipping cost.